Privacy policy

Last updated: March 6, 2026

Bohemia Crystal operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Bohemia Crystal is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, financial account numbers, payment details, and confirmations.
  • Account information including username, password, security questions, preferences and settings.
  • Transaction information including viewed items, cart activity, purchases, returns, and exchanges.
  • Communications with us including customer support inquiries.
  • Device information including IP address, browser, network, and identifiers.
  • Usage information including interaction with the Services.

Personal Information Sources

  • Directly from you (account creation, purchases, communication)
  • Automatically through cookies and technologies
  • From service providers
  • From partners or third parties

How We Use Your Personal Information

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to perform our contract with you, process payments, fulfill orders, manage your account, arrange shipping, handle returns, enable reviews, and personalize your shopping experience.

Marketing and Advertising

We use your personal information to send promotional communications and show advertisements based on your activity.

Security and Fraud Prevention

We use your data to authenticate accounts, secure transactions, and prevent fraud or illegal activity.

Communicating with You

We use your personal information to provide customer support and maintain our relationship with you.

Legal Reasons

We use your personal information to comply with laws and respond to legal processes.

How We Disclose Personal Information

  • With Shopify and service providers (IT, payments, shipping, analytics)
  • With business and marketing partners
  • When you request or consent
  • For legal compliance or protection

Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to provide and improve the Services. Data may be transferred globally and used for enhanced features and analytics.

Third Party Websites and Links

The Services may provide links to third-party websites. We are not responsible for their privacy practices or content.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal data from individuals under 16.

Security and Retention of Your Information

No security measures are perfect, and we cannot guarantee absolute security. Retention depends on legal and operational needs.

Your Rights and Choices

  • Access your data
  • Request deletion
  • Correct inaccurate data
  • Data portability
  • Opt-out of targeted advertising

You may also manage communication preferences and unsubscribe from marketing emails at any time.

Complaints

If you have complaints, you may contact us or your local data protection authority.

International Transfers

Your data may be transferred outside your country using safeguards such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy and will post updates on this page.

Contact

Email: bohemia@bohemiacrystalshop.com
Phone: +1 832 231 7547
Address: Bohemia Crystal, Oldřichovo nábřeží 159, 285 06 Sázava, Czech Republic