Returns:

• If you wish to return goods, you can do so within 14 days of receiving the goods (the decisive date is the day of sending the withdrawal from the contract).

• Before packing the goods, please send us an email with the order number and the product code to bohemia@bohemiacrystal-eshop.com

• The goods must be properly packaged and sent at your own expense to the address of our warehouse: Pack Jack Fulfillment, Řepná 498/23, 321 00 Plzeň – Litice, Czech Republic

• The goods must arrive in their original packaging – unused and undamaged. Otherwise, we cannot refund the amount.

• Once we receive the goods at the warehouse, we will refund your money to the account you specify.

Claims:

• We prepare, pack, and ship the goods with the utmost care, but we cannot influence the shipping process itself. If you still discover damage upon delivery:

• Take photos of the damaged items.

• Send the photos along with the order number, product code, and the number of claimed items to bohemia@bohemiacrystal-eshop.com

• Please do so as soon as possible after receiving the package. We will agree on the next steps with you.